Welcome on board!
Luxair strives to offer the best possible service to persons with reduced mobility (PRM). Which is why:
- The captain and the cabin services director are informed of the arrival of any passengers with reduced mobility before boarding and are advised of the seats allocated to them.
- Extensive measures are taken to ensure that both the ground and cabin crew are informed of their specific requirements depending on the disability or the position of the person with reduced mobility (e.g. correct seat allocation on board).
For security reasons and to ensure passengers the best possible service on board, passengers with reduced mobility must not sit in places where their presence may prevent the cabin crew from carrying out their job, obstruct access to emergency equipment or block the airplane’s emergency exits
A person with a disability or reduced mobility may be refused permission to board only if:
- the refusal is motivated by security constraints that must be respected (see the list that follows)
- the size of the plane or its doors mean that the boarding or carriage of this person with a disability or reduced mobility is physically impossible.
- Stretchers are not permitted on Luxair flights.
- If the number of persons with reduced mobility is greater than in the limits specified below, this PRM must be accompanied by another person who is capable of providing the PRM assistance they require in order for the PRM to be accepted for travel.
- On board, the number of persons with reduced mobility must not exceed the number of persons capable of providing assistance in the event of an emergency. For security reasons, this restriction applies both to persons travelling alone and groups with reduced mobility.
For safety reasons only power-driven wheelchairs with DRY batteries are accepted on EM145/135 and Q400.
In order to prevent damage to the aeroplane and to ensure flight safety, power driven wheelchairs (one per flight) can only be accepted for carriage as checked baggage, provided the following conditions are met :
- wheelchairs powered by dry-cell batteries or non-spillable types of batteries, as defined in the IATA and ICAO Dangerous Goods Regulations, may be accepted for carriage with their battery provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair. Batteries can be classified as non-spillable if they are capable of withstanding the vibration and pressure differential tests given in the IATA and ICAO Dangerous Goods Regulations without leakage of battery fluid.
- wheelchairs powered by spillable batteries may be accepted for carriage provided that the wheelchair can be loaded stowed secured and unloaded always in an upright position and that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits, the battery is securely attached to the wheelchair and the location of the wheelchair aboard the aeroplane is given in the information to the Commander.
If an IATA carrier accepts a wheelchair powered by a spillable battery which cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and the wheelchair may then be carried as checked baggage without restrictions.
The removed battery then must be carried in strong rigid outside packaging as follows :
- the outside packaging must be leak tight impervious to battery fluid and be protected against upset by securing to pallets or by securing in cargo compartments using appropriate means of securing (other than by bracing with freight or baggage) such as by use of restrained straps, brackets or holders
- batteries must be protected against short circuits, secured upright in the outside packaging and surrounded by compatible absorbent material sufficient to absorb their total liquid content, and
- the outside packaging must be marked with the package orientation label be marked “Battery wet with wheelchair” and be labelled with the corrosive label. It is recommended that spillable batteries be fitted with “non spill” or “spill resistant” vent caps when feasible.
