Bagages

Hold Baggage

The permitted luggage weight (not including hand luggage) varies according to the type of passenger.

Hand luggage

In order to ensure a maximum level of comfort on board your flight, each Luxair passenger may take on board:

• 1 piece of hand luggage not greater than 55 x 35 x 16 cm and 7 kg in Economy Class
• 2 pieces of hand luggage no greater than 55 x 35 x 16 cm and 7 kg in Business Class

Please remember that light luggage can be handled far more easily. This is a real plus in some airports where you may have to walk quite a lot.

As of 1st May 2009, excess baggage is charged at €10 per kilo on all LuxairTours flights.

To avoid any unpleasant surprises, the table below gives you an overview of this new regulation.

Free baggage allowance per kg:

The European directive which limits the quantity of liquids in hand luggage came into force on 6th November 2006 and applies to all flights departing from an airport in the European Union, regardless of the destination and the nationality of the aircraft carrier.

What is considered a liquid according to the legislation?

As of the 6th November, liquids carried in hand luggage must be in individual containers each with a maximum capacity of 100 millilitres. These containers must be placed in a re-sealable, transparent plastic bag with a maximum capacity of one litre (e.g. a freezer bag for frozen food ) and this bag must be presented at the security checkpoints. Re-sealable means that the passenger may securely fasten the bag and that security personnel may be able to examine the contents, for example, press seal or zip lock bags.

The legislation has not been modified for liquids placed in hold luggage.

Exceptions

The regulations makes an exception for medication and products intended for particular dietary needs which are required during travel, notably baby food. The quantity of essential medication varies according to the duration of travel and the person concerned and for this reason may exceed the limit of 100 millilitres.

Liquids bought in duty free shops located in the area beyond boarding pass inspection, as in Luxemburg Airport, are placed in a sealed plastic bag. There is no restriction on quantity. However, if after having made purchases in a tax free zone the passenger is to enter other airports in the Union European as a transit passenger and consequently their security checkpoints, it is highly recommended that the bag should be kept sealed and the receipts retained as proof of purchase. On the following page you will find the official information bulletin for passengers published by the Union European.

Please click on the link to see the official information bulletin for passengers published by the Union European (PDF format).
New security measures in airports

Important precision on the limitation of liquids on board of airplanes concerning medication and products intended for particular dietary needs
After a number of complaints from diabetics as some airlines and some airports ask them to limit the quantity of insulin carried in their hand luggage to the amount necessary for the outward journey, the Association of European Airlines (AEA) would like to make some precisions in order to avoid a too strict application of the new directive for patients and diabetics.

In fact, the regulation allows passengers to carry with them medication and products intended for particular dietary needs which they will require during their journey. The term “journey” covers the outward flight, the time spent at the destination and the return flight. Therefore, its meaning is completely different to the term “flight”.

Would you like to carry bulky luggage (e.g. musical instruments, cello, for instance…) or fragile luggage on board which may block or take up an extra seat? Whether or not you need to take up the seat, you must pay the price of an extra ticket minus air taxes.

Would you like to reserve an extra seat for your own personal comfort? The price for an extra seat will be the price of a ticket for an adult minus air taxes. For an extra child’s seat, the price will be the price of a ticket for a child minus air taxes.

Golf equipment

On Luxair flights, business class passengers and/or Miles and More status members may check-in one item of golf luggage up to 15kg free of charge (one golf bag and a pair of shoes). If this permitted limit is exceeded, any excess will be charged at a rate of €10/kg.

 For economy passengers, the golf luggage is not free.  10€ per kilo will be charged in case of overweight.

On LuxairTours flights, all passengers may check-in one item of golf luggage up to 15kg free of charge (one golf bag and a pair of shoes).

Diving equipment

A set of scuba diving equipment weighing up to 30 kg can be carried free of charge on all LuxairTours flights. A set of this kind consists of:

Surfboard

Regardless of your destination, the charge for carriage of a surfboard up to 30 kg is € 75 per return journey. If this permitted limit is exceeded, any excess will be charged at a rate of €10/kg.

Important: LuxairTours reserves the right to unload or to refuse to carry a surfboard should there be insufficient room or excess weight on board the flight. Should this occur any excess baggage fees paid will be completely reimbursed.

Bicycles

If you have chosen a LuxairTours fixed rate, the fees for carriage of a bicycle weighing up to 30 kg (packaging included) will be € 50 per return journey, regardless of the destination.

If you reserve a flight only with LuxairTours, you will just pay a tax of € 25 for airport taxes (return journey) during check-in.

In both cases a separate “bicycle carriage” voucher will be issued with the travel documents. If this permitted limit is exceeded, any excess will be charged at a rate of €10/kg.

Do you wish to travel with an animal? This is possible on Luxair flights except for the destination of LONDON CITY and is subject to certain conditions.

• If your animal weighs less than 8 kg (including cage), it may travel in the passenger cabin. It will be considered as excess baggage and will be charged at a rate of €10 per/ kg.
• If your animal weighs more than 8 kg, your animal will be put in a cage and transported in the cargo hold. It will be considered as excess baggage and will be charged at a rate of €10 per/ kg.
• It is essential that your animal has an EU passport for animals.
• The number of animals allowed per flight is limited. Please remember to state that your animal will be travelling with you when making your ticket reservation.
• If your animal is carried in the passenger cabin in a cage, the measurements of this must not exceed 45x35x17 cm.
• Dogs, cats and birds travelling from or destined for travel to Great Britain must be declared as cargo.

Are you travelling in a group? Each member of the group will have to check in their luggage separately. The weight will be calculated per person according to the regulations referred to under baggage allowance.

Only members of a family will be able to check-in their luggage together. It should be noted, however, that the maximum weight limit per item of luggage is still 32 kg.

Your luggage has been lost, delayed, mishandled or damaged… We apologize for this inconvenience. Please do not hesitate to contact the following Luxair staff who will do their best to help you out.

Luxair Baggage Assistance department :
Telephone : +352 2456 5003
Fax : +352 2456 5022
E-mail : baggage.claim@luxair.lu

Another option in obtaining the most current information regarding your mishandled baggage is the Luxair WorldTrace service. It gives you the power to track the progress of your own mishandling report from home, office, or hotel room via the Internet 24-hours a day, 7 days a week.

This access page will require that you enter your WorldTracer File Reference number and Last Name. This entry will produce information regarding the status of your luggage.

Click here to access the new WorldTracer Tracing Service

The following special security measures apply to all passengers departing from British or from international airports but boarding an airplane coming from a British airport.

• The maximum permitted size for hand luggage is 56 cm x 45 cm x 25 cm (including wheels, side pockets etc.)
• Passengers are now allowed to take hand luggage on board. Musical instruments carried in the passenger cabin are subject to the same size restrictions as other hand luggage.
• All objects carried by passengers will be screened by X-ray.
• The carriage of any type of liquids in hand luggage remains prohibited, with the exception of:
  • liquid medication (e.g. kit for diabetics) in a reasonable quantity that is necessary and sufficient for the duration of the flight, provided that the authenticity of this medication can be certified.
  • baby milk or liquid baby food in a reasonable quantity that is necessary and sufficient for the duration of the flight. The content of each bottle/ container must be “tested” by the person travelling with the baby.
• All laptops and larger electrical items (large hairdryers, for example) are permitted, but must be removed from their cases for security checks and placed in a separate container.
• Pushchairs, walking aids (crutches, walking sticks …) and wheelchairs are permitted.